Legal Notice: Data protection

1. Limitation of liability.

The content of this website has been created with great care. However, the provider assumes no responsibility for the correctness, completeness, and topicality of the content provided. The user uses the content of the website at his own risk. The contributions identified by name reflect the opinion of the respective author and not always the opinion of the provider. The use of the provider’s website does not constitute a contractual relationship between the user and the provider. This website may contain links to third party websites (“external links”). These websites are subject to the responsibility of the respective operators. Suministros Arsam is not responsible for any damages arising directly or indirectly from the use of this website unless they are intentional or as a result of gross negligence on the part of Suministros Arsam.

2. Intellectual property

The intellectual property contained in this website, such as copyrights, design rights, trademarks, etc., is protected. This website does not constitute a right to use the intellectual property of Suministros Arsam or third parties.

3. Copyright

The content published on this website is subject to Spanish copyright laws. Any use not permitted by Spanish copyright law requires the prior written authorization of the provider or the owner of the respective copyright. This applies in particular to the duplication, editing, translation, storage, processing or reproduction of content in databases or other electronic media and systems. The content and rights of third parties are marked as such. Duplication or unauthorized transfer of individual content elements or entire pages is not allowed and is punishable. It is only allowed to create copies and downloads for personal, private and non-commercial use.
The viewing of this website in third-party frames is only permitted with written consent.

4. Privacy statement

Suministros Arsam in Spain is the operator of the website www.shop.arsam.es and the services offered through the website, and is therefore responsible for collecting, processing and using your personal data and ensuring that the data processing complies with the applicable requirements. data protection legislation.
We value your trust, therefore, we take seriously the issue of data protection and ensure that there is adequate security. Naturally, we comply with the legal provisions of the Federal Data Protection Law (DSG), the Federal Data Protection Law Ordinance (VDSG), the Telecommunications Law (FMG) and other legal provisions for the protection of data of the Swiss or EU legislation that may apply, in particular, the EU General Data Protection Regulation (GDPR).
Consider the following information so that you know what personal information we collect from you and for what purpose. we use.

4.1 Visiting our website

When you visit our website, our server makes a temporary record of each web page that you access in a log file. As part of this process, the following technical data is collected without any action on your part, as usually happens with every connection to a web server, and we keep them until they are automatically deleted after six months at the latest:

  • the IP address of the computer accessing the website
  • the name of the owner of the IP address range (usually your network access provider)
  • the date and time of access
  • the website from which you accessed our website (referring URL), along with the search term, where appropriate
  • the name and URL of the retrieved data
  • the status code (error message, for example)
  • the operating system of your computer
  • the browser you are using (type, version and language)
  • the transfer protocol used (such as HTTP / 1.1)
  • where applicable, your username from the registry / authentication

This data is collected and processed to allow the use of our website (configuration of the connection), to ensure that the system is permanently safe and robust, to optimize our online services and for internal statistical purposes. Here lies our legitimate interest in processing data according to the meaning of art. 6 (1) (f) of the EU GDPR.

4.2 Opening a customer account
To place orders in our online store, you can place the order as a guest or create a customer account. When you register for a customer account, we collect the following information:

  • company
    • name and surname
    • postal address
    • phone
    • email address
    • password
    • CIF

The data is collected in order to provide the client with a password-protected direct access to the basic data we store about them. The customer can use their customer account to view their completed and open orders or to manage or change their personal data.
The legal basis for data processing for this purpose lies in the consent that you have provided in accordance with the art. 6 (1) (a) of the EU GDPR.

4.3 Purchases through the online store
If you want to place orders in our online store, we need the following information to make the contract:

  • company
    • name and surname
    • billing address (and delivery address if different)
    • payment details (depending on the chosen payment method)
    • email address
    • login data, that is, username and password (for registered customers)

Unless otherwise stated in this privacy statement or unless you have given us your separate consent to do otherwise, we will only use the aforementioned data to make the contract, that is, to process your orders, to deliver the products that have been ordered. and to ensure that the payment is correct.
The legal basis for data processing for this purpose lies in the execution of a contract in accordance with art. 6 (1) (b) of the EU GDPR.

4.4 Data transfer to third parties

We will only transmit your personal data if you have given us your express consent, if there is a legal obligation to do so, or if it is necessary to enforce our rights, in particular, to enforce the claims arising from the contractual relationship. In addition, we will transmit your data to third parties to the extent that this is necessary for relation to the use of the website and compliance with the contract (also outside the website), namely, to process your transactions. This includes the respective transport service providers that have been ordered to deliver the products that have been ordered. Two service providers to which personal data is transmitted through the website, or who have or may have access to personal data, are our web development partners, Arcmedia AG, Winkelriedstrasse 37, 6003 Lucerne, Switzerland, and Opacc Software AG, Industriestrasse 13, 6010 Kriens, Switzerland. The data is transmitted in order to deliver and maintain the functionalities of our website. Here lies our legitimate interest in the meaning of Art. 6 (1) (f) of the EU GDPR. Finally, if you pay by credit card on the website, we will pass your credit card information to your credit card provider and the credit card acquirer. If you decide to pay by credit card, you will be asked to enter all the necessary information. The legal basis for transmitting the data lies in making a contract in accordance with art. 6 (1) (b) of the EU GDPR. We ask that you read the terms and conditions and the privacy statement of your credit card provider regarding your credit card information processed by these third parties.

4.5 Transfer of data abroad
We also have the right to transfer your personal data to external companies (contracted service providers) abroad for data processing purposes described in this privacy statement. They are subject to data protection to the same extent as we are. If the level of data protection in a country does not correspond to the level of data protection in Switzerland or the European Union, we will secure by contract that your personal data will be protected at the same level as in Switzerland or in the EU all the time.

4.6 Cookies

Cookies help us in many ways to make your visit to our website an easier, more pleasant and more meaningful experience. Cookies are information files that your web browser automatically stores on your computer’s hard drive when you visit our website.

For example, we use cookies to provide you with the basket shopping feature on several pages and to temporarily store your information as you complete a form on the website so you do not have to re-enter the information when you access another secondary page

Cookies can also be used to identify you as a registered user once you have registered on the website, without having to log in again when accessing another subpage. Most web browsers automatically accept cookies. However, you can configure your browser so that cookies are not stored on your computer or a message always appears when you receive a new cookie.

On the following pages you will find explanations on how to configure and adjust the handling of cookies for the most popular Internet browsers:

Disabling cookies may mean that you will not be able to use all the features of our website. If you want to deactivate them you can do it from this tab [gdpr_preferences text = “Preferencias de Privacidad”] or at the moment of entering our web from the Privacy preferences of the cookie’s pop-up bar.

And here I leave the link to the configuration videos of the different browsers to delete, enable, block or delete both the cookies as the cache.

4.7 Tracking tools

a. General information
We use the web analytics service provided by Google Analytics to continuously optimize our website and design it according to needs. In this context, pseudonymized usage profiles are created and small text files (“cookies”) are used, which are stored on your computer. The information generated by the cookies on how you use this website is transferred to the servers of the service providers, where it will be stored and prepared for us. In addition to the data listed in point 1, we may receive the following information:

  • navigation route taken by a visitor to the site
    • time spent on the website or subpage
    • the subpage from which the visitor leaves the website
    • the country, region or city from which accesses the website
    • final device (type, version, depth of color, resolution, width and height of the browser window)
    • Returning or new visitors

The information will be used to evaluate how the website is used, to collect reports on the activity on the website and to provide other services of websites and Internet services to conduct market studies and design this website according to needs. This information may also be transmitted to third parties when required by law, or when third parties process this information on our behalf.

  1. Google Analytics

The Google Analytics provider is Google Inc., a subsidiary of the holding company Alphabet Inc., based in the United States. Before the data is transmitted to the provider, the IP address is abbreviated by activating the IP anonymization (“anonymizeIP”) on this website within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The anonymous IP address transmitted from your browser as part of the Google Analytics process is not merged with any other Google data. Only in exceptional cases, the full IP address will be transferred to a Google server in the USA. UU And it will be abbreviated there. In cases like these, we use contractual guarantees to ensure that Google Inc. observes an adequate level of data protection. According to Google Inc., the IP address will never be associated with other data related to the user. You can find more information about the web analytics service used on the Google Analytics website. Instructions on how you can prevent your data from being processed by the web analytics service can be found at tools.google.com/dlpage/gaoptout.

4.8 Note on the transfer of data to the US US
. To complete, we indicate to the users that reside in or with an office registered in Spain that in EE. UU The US authorities UU they undertake supervisory activities that generally allow the storage of all personal data of all persons whose data has been transmitted from Spain to the United States. This takes place without any distinction, restriction or exception based on the objective pursued and without an objective criterion, which allows the US authorities. UU access the data and restrict the later use of the data for very specific, strictly limited purposes, which justify the intervention in terms of both access to this data and the use of this data. We also point out that there are no legal resources available in the United States for affected people in Spain, which does not allow them to access the data that belongs to them or that their personal data is corrected or deleted, nor is there effective legal protection against the information general. access rights by the authorities of the United States. We explicitly indicate these circumstances and legal position to those affected so that they can make an informed decision about whether or not to send their data.

4.9 Right of access, rectification, elimination and restriction of processing; the right to data portability.
You have the right to request to receive information about the personal data we have stored about you. You also have the right to correct inaccurate data and delete your personal data, as long as this does not contravene any requirement of legal retention or any permission that authorizes us to process the data.
You also have the right to demand that we deliver the data you have given us. provided (right to data portability). When requested, we will pass your data to a third party of your choice. You have the right to receive the data in a standard file format.
You can contact us for the aforementioned purposes through the email address rgpd@arsam.es. We may, at our own discretion, request proof of identity in order to process your requests.

4.10 Data Security
We use the appropriate technical and organizational security measures to protect the data we store about you from being tampered with, lost in part or in its entirety, and protect them against unauthorized access. authorized by third parties. Our security measures are continuously improved in line with technological advances.
You should always treat your login details as confidential and close the browser window when you have finished communicating with us, especially if you share your computer with other people.
We also take the protection of internal data very seriously. Our employees and designated service providers must maintain confidentiality and comply with the provisions of the data protection law.

4.11 Data storage
We only store personal data for as long as necessary to use the aforementioned monitoring and analysis services and to continue processing the data in the context of our legitimate interest. The details of the contract will be retained for a long time since there is a legal obligation to retain the data. The accounting regulations and fiscal regulations establish withholding obligations that require us to retain the data. In accordance with these requirements, commercial communications, signed contracts, and accounting records must be kept for up to 10 years. This information will be blocked if we no longer need it to carry out the services for you. This means that the data can only be used for accounting and tax purposes.

4.12 Right to file a complaint with a data protection supervisory authority
You have the right to file a complaint at any time with a data protection supervisory authority.

Supplies Arsam can modify this legal information at any time through an update. In addition, Suministros Arsam reserves the right to modify, reduce or eliminate the availability of the website at its own discretion at any time and without prior notice.

From our website we ask you to read all our pages of legal information, for your peace of mind and ours: Legal Advice, Privacy Policy and Cookies

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